Here you can find solutions to common problems.
Please contact help@kodi.is if other problems come up.
Retrieve a lost password
To retrieve a lost password, press Lost password on the KODIAK Pro log in window
This will take you to a website where you enter your username. You will receive an email with the option to change the password.
“There was an error authenticating”
There is a possibility that your PC is not set for proxy authentication. If so you will need to set up proxy in your browser to route traffic through proxy. Contact your IT department if need applies
RTD not working in Excel
If there is a problem with the formula in Excel.
Open up Region Settings and then Additional Settings. Make sure that the List separator matches the Excel format.
